Refund policy

At MRAD & CO, we take pride in offering high-quality products and a seamless customer experience. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return within 14 days of receiving your order.
To be eligible, all items must be:

Unused and in the same condition you received them
Free of any wear, damage, or alterations
In the original packaging, including all accessories, tags, and protective materials

Items returned with signs of use, damage, or missing components may not qualify for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

Final sale items
Gift cards
Customized or personalized products

How to Request a Return

To initiate a return, please contact our customer support team:

📩 support@mradco.com
Include your order number, full name, and a brief explanation of the reason for return.

Once your request is approved, we will provide detailed return instructions.

Return Shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service. MRAD & CO is not responsible for lost or unverified return parcels.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original method of payment within 5–7 business days (timing may vary by bank).

Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos. We will replace the item at no additional cost.